Privacy Policy

1. Introduction

NomercyX ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange platform and related services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Identity Information: Full name, date of birth, nationality, government-issued ID numbers
• Contact Information: Email address, phone number, residential address
• Financial Information: Bank account details, payment card information, transaction history
• Verification Documents: Government-issued IDs, proof of address, selfie photos
• Professional Information: Employment status, source of funds, investment experience

2.2 Technical Information

• IP addresses and geolocation data
• Device information (browser type, operating system, device ID)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• API usage logs and system interactions

2.3 Transaction Information

• Cryptocurrency wallet addresses
• Transaction amounts, dates, and frequencies
• Trading patterns and portfolio information
• Deposit and withdrawal records

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Account creation and management
• Processing cryptocurrency transactions
• Providing trading and exchange services
• Customer support and communication
• Platform maintenance and improvements

3.2 Legal and Regulatory Compliance

• Know Your Customer (KYC) verification
• Anti-Money Laundering (AML) monitoring
• Sanctions screening and compliance
• Tax reporting and regulatory submissions
• Fraud prevention and detection

3.3 Security and Risk Management

• Account security monitoring
• Suspicious activity detection
• Risk assessment and management
• System security and integrity

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Legal Requirements

• Compliance with court orders, subpoenas, or legal processes
• Regulatory reporting requirements
• Law enforcement investigations
• Tax authority requests

4.2 Service Providers

• Third-party KYC/AML verification services
• Payment processors and banking partners
• Cloud storage and hosting providers
• Customer support and communication tools
• Security and fraud prevention services

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Monitoring: 24/7 security monitoring and incident response
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Regular security awareness training for all staff
• Data Minimization: We collect and retain only necessary information

6. Data Retention

We retain your information for the following periods:

• Account Information: For the duration of your account plus 7 years after closure
• Transaction Records: 7 years from the date of transaction
• KYC Documents: 7 years from account closure or last transaction
• Communication Records: 3 years from the date of communication
• Technical Logs: 1 year from creation date

These retention periods may be extended if required by law, ongoing investigations, or legal proceedings.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@nomercyx.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and performance
• Provide personalized content
• Enhance security measures

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification to your registered email address
• Prominent notice on our platform
• In-app notifications

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Regulatory Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Data Protection Act (PDPA) - Singapore
• Information Technology Act, 2000 - India
• Other applicable local data protection laws