Cookie Policy

1. Introduction

This Cookie Policy explains how NomercyX ("we," "our," or "us") uses cookies and similar technologies when you visit our website and use our cryptocurrency exchange platform. This policy explains what these technologies are, why we use them, and your rights to control our use of them.

By continuing to use our website and services, you consent to our use of cookies as described in this policy. If you do not agree with our use of cookies, you should adjust your browser settings or discontinue use of our services.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior and preferences.

2.1 Types of Cookies

3. How We Use Cookies

3.1 Essential Cookies

• Authentication: Maintain your login session and verify your identity
• Security: Protect against cross-site request forgery (CSRF) attacks
• Load Balancing: Distribute traffic across our servers efficiently
• Form Data: Remember information you've entered in forms
• Shopping Cart: Maintain items in your trading cart or watchlist
• Language Preferences: Remember your selected language

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously.

• Google Analytics: Track website usage, page views, and user behavior
• Performance Monitoring: Monitor page load times and technical performance
• Error Tracking: Identify and fix technical issues
• A/B Testing: Test different versions of pages to improve user experience
• Heat Mapping: Understand how users interact with page elements
• Conversion Tracking: Measure the effectiveness of our marketing campaigns

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization to improve your experience on our platform.

• User Preferences: Remember your display settings, theme preferences, and layout choices
• Customization: Personalize content based on your trading history and interests
• Chat Support: Enable live chat functionality and maintain conversation history
• Notifications: Manage your notification preferences and delivery
• Accessibility: Remember accessibility settings for users with disabilities
• Regional Settings: Remember your timezone and currency preferences

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of advertising campaigns.

• Targeted Advertising: Show relevant ads based on your interests and behavior
• Retargeting: Display ads to users who have previously visited our platform
• Social Media Integration: Enable sharing and social media login functionality
• Campaign Tracking: Measure the effectiveness of marketing campaigns
• Affiliate Tracking: Track referrals from partner websites
• Frequency Capping: Limit the number of times you see the same advertisement

4. Specific Cookies We Use

5. Third-Party Services and Cookies

5.1 Analytics Services

• Google Analytics: Web analytics service to understand user behavior
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-out: https://tools.google.com/dlpage/gaoptout
• Hotjar: User behavior analytics and feedback collection
  • Privacy Policy: https://www.hotjar.com/legal/policies/privacy/
  • Opt-out: https://www.hotjar.com/legal/compliance/opt-out

5.2 Customer Support

• Intercom: Live chat and customer support platform
  • Privacy Policy: https://www.intercom.com/legal/privacy
• Zendesk: Customer service and ticketing system
  • Privacy Policy: https://www.zendesk.com/company/privacy-and-data-protection/

5.3 Social Media and Sharing

• Facebook: Social media integration and advertising
  • Privacy Policy: https://www.facebook.com/privacy/policy/
• Twitter: Social media sharing and integration
  • Privacy Policy: https://twitter.com/privacy
• LinkedIn: Professional networking and sharing
  • Privacy Policy: https://www.linkedin.com/legal/privacy-policy

5.4 Payment and Security

• Stripe: Payment processing services
  • Privacy Policy: https://stripe.com/privacy
• reCAPTCHA: Bot protection and security
  • Privacy Policy: https://policies.google.com/privacy

6. Your Cookie Choices and Controls

6.1 Cookie Consent Management

When you first visit our website, you'll see a cookie consent banner that allows you to choose which types of cookies you want to accept. You can:

• Accept all cookies for the full website experience
• Accept only essential cookies for basic functionality
• Customize your preferences by cookie category
• Change your preferences at any time through our cookie settings

6.2 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close the browser
• Set up notifications when cookies are being set

Browser-Specific Instructions

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data
• Opera: Settings > Advanced > Privacy & security > Cookies

6.3 Mobile Device Settings

For mobile devices, you can control cookies and tracking through:

• iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track
• Android: Settings > Privacy > Ads > Opt out of Ads Personalization
• Mobile Browsers: Similar settings to desktop browsers in mobile versions

6.4 Opt-Out Tools

• Google Analytics Opt-out: Browser Add-on
• Network Advertising Initiative: Opt-out Tool
• Digital Advertising Alliance: Consumer Choice Tool
• European Interactive Digital Advertising Alliance: Your Online Choices

7. Impact of Disabling Cookies

7.1 Essential Cookies

If you disable essential cookies, you may experience:

• Inability to log in or maintain your session
• Loss of security features and protections
• Inability to complete transactions or use core features
• Need to re-enter information repeatedly
• Potential security vulnerabilities

7.2 Functional Cookies

If you disable functional cookies, you may experience:

• Loss of personalized settings and preferences
• Default language and regional settings
• Inability to use chat support features
• Loss of accessibility customizations
• Reduced user experience personalization

7.3 Analytics and Marketing Cookies

If you disable these cookies:

• We cannot improve our services based on usage data
• You may see less relevant advertisements
• Marketing campaigns may be less effective
• You may still see ads, but they won't be personalized
• Social media integration may be limited

8. Data Protection and Privacy

8.1 Data Security

• All cookie data is encrypted and securely transmitted
• We implement industry-standard security measures
• Access to cookie data is restricted to authorized personnel
• Regular security audits and assessments are conducted
• Data is stored in secure, compliant data centers

8.2 Data Retention

• Session cookies are deleted when you close your browser
• Persistent cookies are retained for their specified duration
• Analytics data is retained according to service provider policies
• You can delete cookies manually through browser settings
• We regularly review and purge unnecessary cookie data

8.3 International Transfers

Some of our third-party service providers may be located outside your country. We ensure that:

• Appropriate safeguards are in place for international transfers
• Service providers comply with applicable data protection laws
• Standard contractual clauses are used where required
• Adequacy decisions are relied upon where available

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through email or platform notifications
• Display a prominent notice on our website
• Request renewed consent where required by law
• Provide a summary of key changes

We encourage you to review this policy periodically to stay informed about how we use cookies and protect your privacy.

10. Contact Information

If you have questions about this Cookie Policy or our use of cookies, please contact us:

11. Cookie Settings

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by visiting your account settings.